Hosted VoIP

The TDM Group Hosted PABX is a fully featured PABX replacement service where you rent the required seats and services on a monthly basis.

This combines a compelling economic model, enterprise feature sets for businesses of any size without any of the support and management costs associated with owning technology assets. Our service employs the industry leading VoIP solution from Broadsoft to ensure you have the best possible functionality and response.

All service is delivered over any IP connection, including ADSL, Leased Lines and Wireless, with no call processing on the customer site – everything is hosted in redundant data centres.

This provides you with a market leading Unified Communications solution at a fraction of the capital expenditure of a PABX equivalent. All Polycom and Cisco IP handsets are plug and play and will configure themselves with the user DDI, services and group membership when connected to the voice LAN.

Key functionality:

Full PABX functionality
One Number
Hosted Call Recording
Home Worker Support
International and UK Geographic DDI
07,08,09 Numbers and UK Number Porting
Hunt Group, Auto Attendant and Call Routing
Reception Console and Instant Messaging
Fixed Mobile Convergence (FMC)
Unified Messaging – voicemail and fax delivered to user email Inbox
Conference Calling
Hot Desking
Toll Barring – multiple inbound and outbound barring options
Hard and Soft IP extensions, SIP cordless and wifi clients
Sim Ring – ring multiple non-SIP extensions in parallel with your desk phone
Shared Call Appearance – Connect multiple IP handsets to the same extension
Hosted Call Centre – Comprehensive Agent and Supervisor reporting and applications

Key Benefits:

Reduced Capital Cost -You no longer need to purchase spare capacity in advance. Simply pay for services as you consume them each month.
Open Standards - There is no technology lock-in. We are WAN and access independent without any VPN’s or specialist routers.
Admin Made Easy - All administration is web based. New users plug their phone into the network and it will configure itself with their Profile including DDI number and hunt group membership.
Reduced Ongoing Costs - There is no need for local BT lines and their associated cost. All service is delivered over a WAN data connection.
Network Redundancy - Our network is geographically redundant and fully secure.