The TDM Group
difference
Beyond Support
A support team that goes the extra mile
To ensure the success of your business, your service provider must offer superior technology and skills, round-the-clock support and a committed team that will put its full weight behind your business objectives.
We recognise that in calling on us for your hosting or business and IT services, you are entrusting us with your business. Our Service Level Agreements (SLAs) can be tailored precisely to suit your requirements to provide you with the reassurance that your support needs can be met in the most effective and efficient way.
The quality of TDM Group's support provision has been recognised not only by our clients but by industry-leading experts. We were ranked #1 for technical support by Linux Format magazine in a review of the UK's top web hosters.
"For us, the most valuable part of the service is the speed at which support calls are dealt with." Schuh, fashion footwear retailer
Introducing the TDM Group Support team
We are extremely proud of our Support team - quite rightly so. They share our passion and dedication to providing excellent service. They are the experts who ensure you receive all the help you need whenever you need it, measured against clear, concise Service Level Agreements.
We exercise great care in selecting our Support staff. It is worth highlighting that we don't just look for crucial technical and troubleshooting expertise; we also value integrity teamwork, a real flair for technology and the ability to build a good rapport with clients.
We look after our Support team so that they, in turn, can care effectively for our clients 24 hours a day, 365 days a year.
Our Support staff are directly accessible thereby cutting the frustration of having to go through an intermediary. You can contact the Support team on 0870 442 4220. Alternatively, email: support@tdmgroup.net.
If you think you've got what it takes to join the TDM Group Support team, please email: teamtdm@tdmgroup.net.
