The TDM Group
difference
Client-friendly Service Level Agreements
As a TDM Group client, the most important issue is the level of service you receive. With our comprehensive, client-friendly Service Level Agreements (SLAs), you gain the peace of mind from knowing your servers - and also your business - are in safe hands. We also provide some of the most generous guarantees on offer:
- 100% – network availability money-back guarantee
- 30-minute server reboot guarantee
- Guaranteed bandwidth utilisation below 50%
100% network availability money-back guarantee
We are able to offer such high levels of connectivity because we are ISP and data centre independent, with redundant routers and a fully switched network. And just in case our exacting targets aren’t met, we will compensate you generously for any loss of service. For information on 100% connectivity, please click here to visit our services area.
Server reboot guarantee – with unlimited reboots
We guarantee that if your server needs to be rebooted, our support team will have it rebooted within 30 minutes of being made aware of the problem – this guarantee is valid 24*7*365. There is no limit to the number of reboots.
Don’t be caught out on bandwidth
Don’t compromise on bandwidth levels; it only leads to servers becoming difficult, slow and highly frustrating to access. At TDM Group, we offer competitive pricing and a guarantee that you’ll always have the bandwidth you’ve paid for, with burstability to cope with traffic peaks. We guarantee bandwidth utilisation at below 50%, so there’ s always lots of spare bandwidth capacity available should your server needs increase unexpectedly.
For more information on our Service Level Agreements, contact us on: 08700 11 13 14 or +44 20 7182 1508, if dialling from outside the UK.
