• Support
• Introducing the TDM Group
  Support team
• Processes
• Links to useful websites

Meeting

your expectations

Efficient call management and resolution

With TDM, you can be assured that we have all the processes and tools in place to capture, monitor, analyse, escalate, resolve and report on any issues that arise. You can feel secure that TDM Group’s team of network experts are managing your dedicated servers, 24x7x365. Each event is logged, tracked and resolved well within the parameters set out in your SLA.

We continually look to enhance clients’ visibility of what is happening to the systems registered with us. So, for example, through a secure login to our network control centre (NCC) you can review your bandwidth usage and firewall logs.

“Where TDM shine through is their technical support.” Linux Format magazine