Meeting
your expectations
Introducing the TDM Group Support team
We are extremely proud of our Support team – quite rightly so. They share our passion and dedication to providing excellent service. They’re the experts who ensure you receive all the help you need whenever you need it, measured against clear, concise Service Level Agreements.
While it goes without saying that we exercise great care in selecting our Support staff, it’s worth pointing out that we don’t just look for crucial technical and troubleshooting expertise; we also value the ability to build a good rapport with clients, make a valuable contribution to the work of the team, and demonstrate a real flair for technology.
Once we’ve recruited our Support staff, we are committed to their professional development, as with all our employees. In looking after our team, we create a climate in which they can care for our clients 24 hours a day, 365 days a year.
Unlike many companies, we are happy for you to have the direct contact with Support staff that cuts the frustration of having to go through an intermediary. You can contact the Support team on 0870 442 4220. Alternatively, email: support@tdmgroup.net.
If you think you’ve got what it takes to join the TDM Group Support team, please email: teamtdm@tdmgroup.net.
Salah Meliti
Technical Support, TDM Group
Education: BSC in Maths & Management; MSC in Computer
Science, University of London
Previous experience: banking sector
Enjoys: a morning swim – “helps me kick-start
the day and focus on work”
“Having been in the financial sector before joining the TDM Group, I understand what life is like for clients and the pressures they’re under. Clients are especially appreciative when we take their call in the middle of the night. The sense of relief is tangible when they get straight through to someone who can help unlock the problem.
It’s great to be part of such a skilled team. We pitch in to pool our strengths in bringing about a resolution as quickly as possible. In fact, we all thrive on the challenge.
What do I like best about my work? There’s no typical routine – every day is different and every client is unique.”
