Managed
Business IT Services
A holistic approach to managed IT services that looks beyond the IT department, by considering the impact technology has on the entire organisation.
Managed
Cloud Services
Our managed cloud services offer new efficiencies to your infrastructure, your services and your IT budget.
Professional
Services
We offer a broad range of professional IT services, to help you find further value and efficiency within your business.
We’re more than just suppliers to our customers, we’re business partners.
Find out how we do it …
SmartSupport is the 24/7 global IT service that supports every TDM Group customer.
We provide a wide range of IT support and on-demand skills that fit every unique business requirement.
SmartSupport by numbers
Overall SLA response rate
Q4 2022
Overall Priority 1 SLA response rate Q4 2022
Tickets raised through SmartSupport Service Desk
Q4 2022
Cups of coffee consumed
Q4 2022
Do you provide IT support services globally?
Headquartered in the UK and with offices in the US and the Middle East. We provide IT support services to businesses across the globe – both remotely and on-premises.
Who have you partnered with that benefit your clients?
We only use suppliers of IT services that adhere to TDM Group’s high level of operating standards.
Every company within TDM Group’s partnership network has been selected purely for the excellence of its products and services.
Companies from the TDM Group partnership programme include:
– Microsoft Gold certified partner – Microsoft Azure
– Mimecast
– Zscaler
– CISCO
– VMware
– Citrix
– Sophos Gold
– Amazon Web Services
– VEEAM Pro Partner
– CISCO Partner
– RedHat Linux
What managed IT Services do you provide?
We provide a comprehensive range of managed IT services: Managed business IT services, managed Cloud services, security services, professional services, and SmartSupport 24/7 IT support.
Do you provide 24/7 IT Support?
Our expert IT support service is called SmartSupport. This highly skilled and experienced team of IT professionals is available 24/7 and is dedicated to supporting the IT needs of your business. SmartSupport delivers global coverage, supporting users, offices, and IT infrastructure around the world.
Why use a managed IT service provider?
If you want your business to develop and grow, you must consider a comprehensive managed IT service that looks beyond just addressing typical IT-related pain points – from transforming your IT department into a business enabler by realising technology’s true potential to adopting an enterprise-wide approach to implementing organisational change that adds business value.
Do managed IT services fit any type of company?
Managed IT services offer the greatest benefit to mid-sized businesses that are positioned to expand but lack economies of scale, and technical know-how. With our understanding of technology and our business acumen, we can bridge the gap between technology and the wider organisation.
Can managed IT services work well with an internal IT department?
As a true IT partner, we deploy IT-focused business managers who will work in partnership with your IT department to make informed decisions around how technology can be structured to be more effective.
