Professionally certified, trusted and accredited
We believe our exceptional services, our many customer references and our fantastic customer retention rate single us out as expert IT managed service providers of the highest calibre. We also work with major regulatory bodies to ensure that the great work we do internally is also externally recognised in the form of internationally-recognised business standards such as the ISO accreditations.
TDM Group are proudly certified in the following:
Cyber Essentials is a foundation level certification designed to provide a statement of the controls an organisation should have in place to guard against the most common cyber threats. This is achieved through a self-assessment process carried out under the guidance of cyber security experts. A certification rewarded shows an organisation is trustworthy and secure when it comes to cyber security.
Cyber Essential Plus is a government-backed, industry-supported scheme that helps organisations to deliver a set of essential technical controls that protect against cybersecurity threats. This is achieved through a comprehensive technical audit of an organisations IT system by a cybersecurity assessor. The Cyber Essential Plus certification shows that an organisation is trustworthy and secure when it comes to cybersecurity.
ISO 20000 certification enables an organisation to demonstrate its approach to IT Services Management is aligned with industry standards. It achieves this by signifying a comprehensive set of management processes, policies and procedures needed to deliver effective IT Services.
ISO 9001 is the world-recognised standard for a quality management system. It’s a framework that helps businesses improve customer satisfaction and staff motivation and requires that organisations have procedures and processes in place to promote continual improvement.
ISO 27001 defines the requirements for an Information Security Management System (ISMS), which includes a rigorous assessment of all aspects of risk to a company and the information it holds.
It signifies that we have demonstrated we have the procedures in place to protect and safeguard the confidentiality, integrity and availability of any information we hold or process, both internally and on behalf of our customers.
ISO 14001 controls environmental impact and constantly improves our environmental performance. This allows us to reduce the impact and cost of waste management, reduce our consumption of energy and materials, and lower our corporate footprint.
Our SmartSupport and Project Management teams follow the PRINCE2 project management framework for all work undertaken.
PRINCE2 methodology ensures the efficient management, transparent documentation and measurable delivery of the IT projects and services we provide.
The Information Technology Infrastructure Lifecycle (ITIL) is a set of best practices for aligning IT service delivery with the needs of businesses.
The SmartSupport service is trained in the ITIL service lifecycle which, alongside our ISO 9001 and ISO 27001 certifications, ensures consistently high quality IT service management.
The Help Desk Institute (HDI), is the worldwide professional association and certification body for the technical service and support industry.
TDM Group’s partnership with this organisation provides extensive training for SmartSupport in a wide range of areas and is part of the our ongoing strategy to constantly improve service delivery and the personal development of our staff.