Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)


General Questions

Do you provide IT support services globally?

Headquartered in the UK and with offices in the US and the Middle East. We provide IT support services to businesses across the globe – both remotely and on-premises.

Who have you partnered with that benefit your clients?

We only use suppliers of IT services that adhere to TDM Group’s high level of operating standards.

Every company within TDM Group’s partnership network has been selected purely for the excellence of its products and services.

Companies from the TDM Group partnership programme include:
– Microsoft Gold certified partner – Microsoft Azure
– Mimecast
– Zscaler
– VMware
– Citrix
– Sophos Gold
– Amazon Web Services
– VEEAM Pro Partner
– CISCO Partner
– RedHat Linux

What managed IT Services do you provide?

Do you provide 24/7 IT Support?

Our expert IT support service is called SmartSupport. This highly skilled and experienced team of IT professionals is available 24/7 and is dedicated to supporting the IT needs of your business. SmartSupport delivers global coverage, supporting users, offices, and IT infrastructure around the world.

Why use a managed IT service provider?

If you want your business to develop and grow, you must consider a comprehensive managed IT service that looks beyond just addressing typical IT-related pain points – from transforming your IT department into a business enabler by realising technology’s true potential to adopting an enterprise-wide approach to implementing organisational change that adds business value.

Do managed IT services fit any type of company?

Managed IT services offer the greatest benefit to mid-sized businesses that are positioned to expand but lack economies of scale, and technical know-how. With our understanding of technology and our business acumen, we can bridge the gap between technology and the wider organisation.

Can managed IT services work well with an internal IT department?

As a true IT partner, we deploy IT-focused business managers who will work in partnership with your IT department to make informed decisions around how technology can be structured to be more effective.

Managed Business IT Service

What is the meaning of Managed Business IT Service (M-BiTS)?

A Managed Business IT Service (M-BiTS) uses a holistic approach to managing IT operations and implementing innovative change that considers the impact technology has on the entire organisation.

What are the benefits of a Managed Business IT Service (M-BiTS)?

With people at its core, a managed business IT service (M-BiTS) approach can facilitate a comprehensive strategy that delivers relevant IT services within the context of your business – not just from a technology perspective – and enhance the way you work.

How to choose the right Managed Service Provider (MSP)?

Choosing a managed service provider (MSP) is a long-term investment that requires careful consideration of the options available before the right decision can be made. Take the time to:
• Ensure cultural compatibility
• Define your business’s goals and understand how IT can support them
• Review each MSPs credentials and track record
• Review each MSPs ability to integrate with your business
• Review each MSPs ability to innovate
• Assess each MSPs reporting functions

What is the difference between M-BiTS and MSP?

Broadly speaking an MSP is an outsourced third-party company that manages and assumes the responsibility of a defined set of day-to-day management services for its customers. Despite adding value to the daily operation of the IT department, this approach might prevent them from harnessing its potential to act as a business enabler.

A Managed Business IT Service (M-BiTS) augments the traditional MSP offering with a business mindset. This forward-thinking philosophy facilitates the implementation of organisational change that adds business value – without losing sight of the need to support IT services that facilitate existing business processes.

Managed Cloud Services

How can you help me leverage Cloud technology?

We can help you plan, build and support your Cloud environments – including SaaS, applications, connectivity solutions and Microsoft 365 – so you can leverage the efficiencies and cost savings this technology offers.

Security Services

What Cyber security services do you offer?

Our portfolio of security solutions offers automated protection of essential business systems, such as email and web-based operations, 24/7. We will also strengthen your defences by equipping your team with the awareness and skills to mitigate threats.

Our ability to protect invaluable business data and the infrastructure on which it’s stored is underpinned by our holistic approach to cybersecurity. This enterprise-wide mindset allows us to safeguard your business from both external threats and internal vulnerabilities.

Still need help?