User Support

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Your users are your greatest business assets and biggest investment – ensure they are fully supported.


Supporting the IT requirements of your workforce is key to delivering higher productivity and improved business performance. 

The modern workforce has a wide range of diverse requirements and demands a professional and effective support network. TDM Group balances your requirements for a flexible, mobile and always available work environment, with your business’s need for standardisation, cost control and security.

We provide expert user support that introduces new economies of scale, improves response time and resolution speed, and manages the successful delivery and maintenance of the technology your users need.

The big benefits of outsourced user support


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Solving everyday user issues

We provide expert 24/7 support for every user issue, problem or query. With SLA-defined response times and expert problem management.

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Managing user workspaces

Reliable and secure delivery of every software, business application and communication tools that your users need.

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Devices & hardware

We ensure your users have the fully supported tools they need, you keep full control and visibility of your investment.

What it means to have fully supported users


 

Workspaces that…work!


We ensure that your users have exactly the technology they need, from everyday apps and software to desktops and devices.

Cost efficiency


Our expertise helps standardise your users consumption of IT, removing complexity, bloated costs and integrating any shadow IT.

Enhanced productivity


Our support services are designed to ensure maximum employee uptime, keeping any impacts on their work day to a minimum.

Encouraged innovation


Empower your users to improve, succeed and thrive with the tools and support they need. We help users focus their time by removing everyday IT headaches.

Secure mobility


We provide the security you need to action a truly remote workforce, with controlled access and enforced security policies for your network.

One monthly cost


Move to an IT service model that is predictable, fixed and billable monthly. Experience better visibility, clearer costs and bigger benefits.