IT Support

Benefit from managed IT support with a difference

Providing your business with the technical day-to-day IT support and services it requires from a highly qualified team of engineers is just one element of our comprehensive offering. By working with you as your IT partner, we can also help you embrace technology’s potential to drive your business forward.

What sets TDM Group apart is our holistic approach to managing IT operations and implementing innovative change: we call this our Managed Business IT Service (M-BiTS).

Managed Business IT Services

M-BiTS does more than just address typical IT support related pain points – from unsupported users and devices to neglected networks and data concerns –it helps your business harness the power of technology to act as a business enabler.

Three key elements provide M-BiTS with the scope to add value to your business:


It is underpinned by people – who are considered at every stage of the IT process


It considers the impact technology has on the entire organisation – not just the IT department


It recognises that there is more to IT than just technology – data and process are vital building blocks that must also be balanced with the human element

Using this forward-thinking approach to technology, we can empower your IT function to support the entire business in achieving its goals, triggering a cycle of success that has people and the business – not just technology – as its foundation.

Contact us to book a free strategic review:

Goodbye-to-IT- Pain-Point

Wave Goodbye to IT Pain Points With M-BiTS

M-BiTS does more than just address typical IT-related pain points;
it can help you drive your business forward:

Business-growthBusiness growth

M-BiTS considers technology’s impact on your bottom line by aligning the IT department with crucial elements such as business development and business operations.

Business-strategyBusiness strategy

M-BiTS facilitates a comprehensive IT strategy that aligns with your business goals by considering the organisation as a whole – not just from a technology perspective.

Wasted-moneyWasted money

M-BiTS ensures you establish a realistic IT budget that helps you achieve your goals and drive your business forward.

Business-changeBusiness change

M-BiTS drives positive change that benefits your business in the long-term, rather than disrupting it in the short-term.

Cost-centreCost centre

Traditionally the IT department has been viewed as a cost centre: an essential function that doesn’t directly add to profit but still costs the business money to operate. M-BiTS provides the foresight required to turn it into a business enabler.

We provide the foundations for a successful business


24/7 IT Support Services

We provide professional 24/7 IT support for your diverse requirements. This comprehensive service guarantees your business a flexible, mobile and available work environment, without losing sight of your need for standardisation, cost control and security.

The big benefits of outsourced user support

Solving everyday user issues
Managing user workspaces
Devices & hardware

IT Infrastructure Management

Our comprehensive IT Infrastructure management solutions can be delivered on your premise or via our data suites. This includes 24/7 monitoring of your environment and the day-to-day maintenance your infrastructure requires to be effective – and add value to your business.

Why Outsourcing IT Infrastructure Management benefits you

Time and focus
Always available
Cost efficient
managed IT infrastructure solutions
IT Department Support

IT Department Support

Our IT department support function manages essential elements of the IT process on your behalf, so you can concentrate on running your business. Through our holistic approach to managing technology, we can empower your IT department to support the entire business in achieving its goals.

Our IT Department Support specialises in adding value to your team, filling the gaps where risk and requirement exist

Supplement and support
Consult and collaborate
Implement business change

IT Strategy and Consultancy

Our IT strategy consulting services combine extensive technical know-how with a commercial awareness of how technology impacts productivity and revenue – a holistic approach that helps your IT department to provide business value.

We specialise in adding value to your business, filling the gaps where risk and requirement exist

Technical consultancy
Strategy and planning
Professional IT governance
Professional services yellow icon

Business Change Management

Our professional IT support and services programme and extensive project management experience, backed by industry-leading expertise, ensure even small changes to your business don’t create big problems.

We believe change is for the better, but managed change is for the best

Your on-demand team
Experience and understanding
Transparent costs, clear delivery

Security and Risk Management

For many businesses, the process of assembling a comprehensive IT security solution internally is too costly, resource-heavy, and impractical. We solve this problem by providing innovative security and risk management solutions that deliver complete support from common threats: cybercrime, infrastructure resilience, compliance and governance risk, network failure and breaches, mobile device management.

In a world where threats to your business can come from anywhere, we provide protection unique to your requirements

Security and Risk analysis
Business availability
Policy and procedure
Security and risk management yellow

5 Reasons to Choose TDM Group

Business-partnerBusiness partner

We are more than just an IT support provider; we combine our technical know-how with our strong business acumen.

Holistic-approachHolistic approach

We consider the impact technology has on your entire organisation – so you can achieve innovation and success.

Passion-for-innovationPassion for innovation

We recognise there’s more to IT than simply supporting existing business processes; it has the potential to define and dictate your business’s success.

Powered-by-peoplePowered by people

We believe that successful innovation is underpinned by people.

Big-enough-to-deliver-small-enough-to-carBig enough to deliver, small enough to care

We have the knowledge, experience and infrastructure required to help you achieve innovation and success. Our business-focused philosophy means we’re not just another IT provider.

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