Has your IT Managed Service Provider (MSP) delivered during the pandemic?

Has your IT Managed Service Provider (MSP) delivered during the pandemic?

MSP-delivered-during-the-pandemic

The sudden announcement of Covid lockdown restrictions probably blindsided your business last year – and you weren’t the only ones.

Following this period of huge upheaval that triggered unprecedented change, business practices have been completely reshaped. Forced to reassess the way they operate – from rapidly adjusting to remote working at scale to applying for and implementing government aid – many business leaders reverted to survival mode: freezing projects, tightening purse strings and shifting priorities to ride out the pandemic. This cautious mindset perpetuated a ‘make do’ approach to the management of IT services – unless you were part of the minority that has shone, such as online retailers and PPE manufacturers.

Even if your business has struggled with its IT service, you may have been unable to challenge the status quo due to increased risks during unstable business conditions.

Common failings during this difficult period have included:

  • An inability to facilitate and support effective homeworking;
  • Failure to readjust IT services to ensure security is maintained
  • Providing insufficient support for ongoing projects while adjusting to new priorities.

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