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We are an IT Service Provider that aligns technology with your business goals.
Choosing the right IT Service Provider means more than keeping systems running. It means understanding how technology affects the whole organisation, from the staff using it to the decisions made at board level. We align IT closely with your business objectives and take a practical approach, treating technology as a strategic business asset.
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Why businesses choose TDM Group as their IT Services Company
TDM Group is not just another IT Service Provider; we are your strategic technology partner. We combine deep industry knowledge with a business-focused approach to IT, and that is what sets us apart from other IT Services Companies:
Business-focused IT experience: With more than 30 years’ experience, we understand how technology affects productivity, operations, cost control, and business performance.
Wider technical capability: You are supported by a team that includes service desk engineers, onsite engineers, network specialists, project managers, and technical architects, giving your business access to the right expertise when it is needed.
Structured and accountable service: Requests, escalations, reporting, and service reviews are managed through clear processes, giving your business a more consistent and measurable support experience.
IT Service Provider solutions we offer
As an IT Service Provider, we offer a range of IT support solutions built around your requirements. Whether you need fully managed IT or specific services to complement an internal team, we deliver reliable, efficient and scalable support that keeps your people focused on the business.
Managed Business IT Services
Our Managed Business IT Services address the operational issues that slow a business down, from process integration to unplanned downtime, backed by a 24/7 UK service desk and a 15-minute response target on critical incidents. As your IT Service Provider, we keep day-to-day operations running while looking at the wider picture.
Business Solutions
Support better decision-making with our Business Solutions: Business Intelligence and Power BI for reporting, SharePoint development for tailored workflows, Microsoft Dynamics 365 Business Central for finance and operations, and automation and integration services to connect your systems.
IT Infrastructure Management
We manage your IT infrastructure for performance, stability and resilience. From servers and networks to hardware and software, an experienced IT Service Provider takes care of it so you can concentrate on your core operations.
Strategic IT Consulting
Align your IT strategies with your business goals through our expert consulting services. We provide insights and guidance on how to leverage technology to increase your business outcomes, differentiating us from typical IT Services Companies.
Microsoft 365
Improve day-to-day productivity with our Microsoft 365 services, including Intune for device management, Autopilot for device setup, Business Applications, and Modern Workplace tools for collaboration and communication.
Cybersecurity
Protect your data and systems with multi-layered security. As a dedicated IT Services Company, we apply and maintain security controls that defend against current threats and keep your operations secure.
Business Benefits of our IT Services
The business benefits of our IT services
Enhanced
Security
Comprehensive, customised security protocols tailored to protect against evolving cyber threats.
Increased
Productivity
Freeing your staff to focus on core responsibilities, thus enhancing productivity and enabling faster achievement of business objectives.
Scalability
Services that grow with your business, adjusting to meet changing needs without interruption.
Access
to Expertise
Direct access to IT professional’s expert in the latest technologies and best practices.
Business
Continuity
Robust plans that ensure your critical systems remain operational during unforeseen disruptions.
Customised
IT Roadmaps
Strategic planning that aligns with your long-term business goals.
24/7 Monitoring
& Support
Constant oversight and immediate support to maintain system reliability.
Rapid Response
Times
Swift handling of IT issues to minimise downtime and keep operations running smoothly.
Professionally certified, trusted & accredited
We believe our exceptional services, our many customer references and our fantastic customer retention rate single us out as expert IT managed service providers of the highest calibre. We also work with major regulatory bodies to ensure that the great work we do internally is also externally recognised in the form of internationally-recognised business standards such as the ISO accreditations.
Success Stories From Our Clients
“Support ticket volume dropped by approximately 80% post-migration, shifting from widespread Citrix outages affecting entire offices to isolated, device-specific issues, greatly reducing resource drain on the IT team.”
Artur Pinto, The SR Group’s Head of Platforms and Infrastructure.
“I go to TDM Group because I know it’s going to get managed as well as I would manage it myself. It’s about having a business partner you can rely on to be doing the right thing for the organisation and is responsive.”
Mark Alford, Director of Technology, Sanderson
“With their invaluable help, I have calculated that the business could save around £65,000 this year, meaning the TDM Group partnership has essentially paid for itself. This is confirmation that by working with an M-BiTS partner, rather than a traditional MSP, Paye is benefitting from a value-added service.”
Linda Viner, Financial Controller at PAYE Stonework & Restoration Ltd
“The efficient onboarding process meant we didn’t waste any time tapping into TDM Group’s business-focused service. With our essential day-to-day IT services elevated, ensuring systems keep running and support requests are managed effectively, TDM Group also looks at the bigger picture. They drive the proactive IT initiatives that benefit the business, rather than waiting for us to contact them with pain points.”
Tom Haines, Group Operations Director at Abacus
“With our Business Manager in our corner, we were reassured that migrating to the cloud wouldn’t be a step into the unknown. Any concerns we had about potential disruption during the migration project were put to rest by their guidance and support.”
Neil Littlewood, IT Manager, Company of Animals
“It was essential this dynamic project was completed quickly – and the tech guys at TDM stepped up for us. Rather than dealing with a faceless helpdesk and hoping for a rapid response, we always had resources on a call within an hour, even if it was late on a weekend, allowing us to make changes on the fly – and it made such a difference. What’s more, from a security perspective, we now benefit from robust Microsoft services that are much more secure than what we had on-premise.”
Alliad’s IT Director