MSP + Business = M-BiTS

MSP + Business = M-BiTS

M-BiTS = IT Partner

Professor and prolific author in the field of Leadership, Lee Bolman (Ph.D. in Organisational Behaviour) knows a thing or two about helping C-level executives get a better handle on what’s going on, see more possibilities and achieve their goals. He’s also partial to coming up with an inspirational quote to get his point across – one such gem is: “A vision without a strategy remains an illusion.”

If we frame this in the context of outsourcing IT, a common vision comes into view for many businesses: to benefit from a service that both supports daily operations and delivers effective change. To turn this vision into reality, a holistic business strategy must be established; one that facilitates an IT strategy that also considers the organisation as a whole – not just technology. This demands the confluence of traditional Managed Service Provider (MSP) functions and a contemporary business-focused IT service, to form a comprehensive framework for delivering innovation and success.

Managed Service Provider

Broadly speaking an MSP is: “an outsourced third-party company that manages and assumes the responsibility of a defined set of day-to-day management services to its customers.” In terms of IT, this includes: network, application, infrastructure and security, via ongoing and regular support and active administration on customers’ premises, external data centres (hosting), or in the public cloud.

These suppliers of vital day-to-day IT services have the potential to save your business time and money by adding value to the daily operation of the IT department; while also increasing your skills, knowledge and vigilance. However, in isolation, an MSP might lack the foresight required to harness technology’s potential to act as part of the business as an enabler. Instead, it remains a cost centre: an essential department that doesn’t directly add to profit but still costs the business money to operate.